Man With Van Upton Terms and Conditions
These Terms and Conditions apply to all services supplied by Man With Van Upton and set out the basis on which transport, moving, loading, unloading, collection and related handling services are provided. By making a booking, the customer confirms that they have read, understood and agreed to these terms. These conditions are designed to protect both parties, clarify expectations and ensure that each man with van service is carried out safely, efficiently and in compliance with applicable UK law.
For the purposes of these terms, references to “we”, “us” and “our” mean the service provider, and references to “you” or “the customer” mean the individual, business or organisation placing the booking. Where a booking is made on behalf of another person or entity, the person making the booking warrants that they have authority to do so and that they accept these terms on behalf of all parties concerned. These terms apply to all local and long-distance removals, delivery work, single-item moves, student moves, commercial moves and similar van and man services.
Any quotation, whether provided verbally, in writing or online, is based on the information supplied at the time of enquiry. A quotation is an estimate unless expressly stated as fixed. The final charge may change if the job differs from the description given, including changes to access, waiting time, parking, load size, item count, floor levels, or the need for extra labour or equipment. A revised price may also apply if the customer requests additional stops, extra items, disposal work or changes to the agreed schedule. We reserve the right to amend any quote where the actual service required differs materially from the original information provided.
Booking a Man With Van Upton service may be made by telephone, email, online form or any other accepted method. A booking is only confirmed once we have accepted the request and, where required, a deposit or prepayment has been received. The customer must provide accurate details including collection and delivery addresses, access conditions, preferred dates and times, nature and quantity of items, and any special handling requirements. Failure to disclose relevant information may result in delays, increased charges or cancellation of the service. We may decline or cancel a booking if the information supplied is incomplete, inaccurate or unsafe.
It is the customer’s responsibility to ensure that the items to be moved are ready at the agreed time and that access routes are suitable. This includes arranging parking where needed, securing any necessary permits, ensuring lifts or loading bays are available, and confirming that items can be safely carried through the property. If access is restricted, if items are not ready, or if the customer is absent at the agreed time, waiting charges may apply. The customer must ensure that all items are packed securely unless packing has been specifically included in the service. We accept no responsibility for damage caused by inadequate packing, unstable stacking, or pre-existing weakness in items.
We may use subcontractors or additional personnel to carry out all or part of the service, provided the work is completed to a suitable standard. Any estimated arrival or completion time is approximate and may be affected by traffic, weather, mechanical issues, legal restrictions or events beyond our control. We will use reasonable efforts to keep the customer informed of significant delays. Where a service is time-specific, the customer must make this clear at the booking stage so that we can determine whether the request can be accommodated. The man with van service is intended to be practical and flexible, but all bookings remain subject to operational availability.
Payment terms will be confirmed at booking. Unless otherwise agreed, payment is due immediately on completion of the service or in advance where prepayment has been requested. We accept payment by the methods stated at the time of booking, and the customer is responsible for ensuring cleared funds are available when due. Any deposit paid may be used to secure the reservation and may be non-refundable where stated. If payment is not received on time, we may suspend the service, retain goods until payment is made, or charge reasonable late-payment fees to the extent permitted by law.
All prices are stated exclusive of VAT unless otherwise specified. Additional charges may apply for waiting time, congestion, tolls, parking costs, congestion-related delays, extra labour, stair carries, long carries, dismantling or reassembly, packing materials, disposal fees and out-of-hours work. Where the customer requests a change to the original booking, we may adjust the price accordingly. Any discount, promotional rate or special offer is subject to the conditions announced at the time and may be withdrawn at any time. The customer agrees that our records, written quotations and invoices shall be accepted as evidence of the agreed service and applicable charges unless there is a clear error.
If payment is made by card, bank transfer or another electronic method, the customer must ensure the correct details are used and that the payment is authorised. Chargebacks or payment disputes raised without valid cause may result in administration charges and recovery action. We may also recover reasonable costs of debt collection and enforcement where necessary. Nothing in these terms affects any rights the customer may have under mandatory consumer law, but we do not accept responsibility for charges incurred due to failed payments, incorrect payment references or banking delays outside our control.
Customers may cancel a booking, but cancellation fees may apply depending on the notice given and the resources already allocated to the service. If a booking is cancelled shortly before the agreed time, or if we have already travelled to the collection point, prepared staff, reserved vehicle time or purchased materials, we may charge a reasonable cancellation fee reflecting our losses. Where a deposit has been taken, it may be retained in full or in part to cover those losses. Any cancellation policy communicated at the time of booking forms part of these terms.
We reserve the right to cancel or suspend a booking where carrying out the service would be unsafe, unlawful, impractical or impossible. This includes situations involving severe weather, traffic disruption, vehicle breakdown, site restrictions, dangerous goods, unpaid balances, lack of access, abusive behaviour, or any circumstance beyond our reasonable control. In such cases we will use reasonable efforts to rearrange the service, but we are not liable for indirect losses arising from the cancellation. If a customer fails to attend, refuses reasonable instructions, or prevents the service from proceeding, this may be treated as a cancellation by the customer.
If the customer requests a rescheduled date, we will try to accommodate the request subject to availability. A rescheduled booking may be treated as a fresh booking and may be subject to updated rates, especially where seasonal demand, fuel costs or labour availability have changed. Any refund, where applicable, will be processed using the original payment method unless otherwise agreed. Refunds will not be issued for services already completed, and any dispute about cancellation charges must be raised promptly and in writing with sufficient details to allow review. The aim of these man with van terms is to balance fairness with the costs involved in reserving transport and labour.
Our liability is limited to the extent permitted by UK law. We will exercise reasonable care and skill in providing the service, but we are not liable for loss or damage caused by events beyond our control, including but not limited to accidents not attributable to our negligence, insufficient packaging, pre-existing defects, hidden damage, mechanical faults unrelated to our conduct, or information omitted by the customer. The customer is responsible for declaring fragile, valuable or unusual items and for arranging appropriate insurance where necessary. We strongly recommend that the customer obtains sufficient insurance cover for their belongings.
Where we are responsible for loss or damage caused by proven negligence, our liability shall be limited to the lesser of the repair cost, replacement value or the amount permitted by law, and in any event will not include indirect or consequential losses such as loss of profit, missed appointments, rental costs, emotional distress or business interruption, except where such exclusion is not allowed by law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud or any matter for which liability cannot lawfully be excluded. The customer must inspect items and report any apparent damage as soon as reasonably practicable after completion of the service.
We may refuse to carry items that are unsafe, illegal, improperly packaged or likely to cause damage to property, the vehicle or other goods. This includes hazardous substances, flammable materials, perishable goods without prior agreement, livestock, firearms, controlled drugs and any item prohibited by law. If such items are concealed within a load and cause delay, damage or legal issues, the customer will be liable for all resulting losses, costs and penalties. The customer warrants that all goods handed over for transport are lawfully owned or lawfully possessed and that they do not breach any third-party rights.
Where waste removal forms part of the booked service, the customer must comply with applicable UK waste regulations. We will only collect, transport, dispose of or transfer waste where it is lawful to do so and where the waste type has been declared in advance. The customer must not include hazardous waste, clinical waste, asbestos, gas cylinders, chemicals, oils, electrical items requiring specialist handling unless we have expressly agreed to take them and have the legal authority to do so. Incorrectly described waste may be refused or returned at the customer’s expense.
The customer remains responsible for ensuring that waste is segregated and presented in accordance with any relevant local authority or waste carrier requirements. Where waste is removed, title to the waste transfers only when lawful transfer has taken place and the appropriate arrangements have been made. We may issue or require waste transfer documentation where appropriate, and the customer agrees to provide any information reasonably needed for compliance. We operate in line with applicable waste carrier rules, duty of care obligations and environmental legislation, and we may decline any collection that could place us in breach of those obligations.
If waste is discovered to contain prohibited or undeclared material, we may charge additional handling costs, require the customer to collect the waste, or arrange lawful disposal at the customer’s expense. Any fines, penalties or enforcement action arising from inaccurate declarations or illegal disposal instructions will be the customer’s responsibility unless directly caused by our proven wrongdoing. We reserve the right to photograph waste loads, keep records and share information with regulators where required by law. These man with van waste terms are intended to ensure safe, legal and responsible disposal practices.
Customers must provide a safe working environment. This includes securing pets, ensuring adequate lighting, avoiding obstructions and informing us of any known risks such as narrow stairs, weak flooring, difficult parking, poor access or unsafe neighbourhood conditions. We may stop work if continuing would put staff, the customer, the public or property at risk. If work is paused or delayed because of unsafe conditions, additional charges may apply. The customer agrees to indemnify us against losses arising from inaccurate access information, unlawful instructions, or failure to maintain a safe environment.
We are not responsible for delays or failure to perform the service where this is caused by events outside our reasonable control, including adverse weather, road closures, strikes, civil disorder, fire, flood, power failure, epidemic restrictions, governmental action or widespread transport disruption. In such circumstances we may postpone, modify or cancel the service without liability for indirect losses. Any property left with us after completion of the job must be collected promptly by prior arrangement. If property is not collected, storage or administration fees may apply where lawful and reasonable.
These terms may be updated from time to time to reflect changes in our operations, pricing structure or legal obligations. The version in force at the time of booking will apply unless a change is required by law or agreed otherwise. If any provision is found to be invalid or unenforceable, the remaining provisions shall continue in full force. No waiver by us of any breach shall operate as a waiver of any later breach. The headings in these terms are for convenience only and do not affect interpretation.
These Terms and Conditions are governed by the laws of England and Wales, and any dispute arising out of or in connection with the services shall be subject to the exclusive jurisdiction of the courts of England and Wales. If the customer is based in Scotland or Northern Ireland, mandatory local consumer rights may still apply where required by law, but the governing law stated here shall remain unchanged unless mandatory legislation provides otherwise. This legal position applies to all man with van agreements entered into by Man With Van Upton.
By proceeding with a booking, the customer confirms that they are authorised to enter into this agreement and that they accept the scope, limitations and obligations set out above. If the customer does not agree with any part of these Terms and Conditions, they should not proceed with the booking. The customer is encouraged to retain a copy of these terms for their records, together with any quotation, invoice or written confirmation provided in connection with the service. Together, these documents form the basis of the agreement between the parties.